![]() Therefore, despite partially considering aspects of acceptability, usability, and satisfaction, it is rare for e-therapy studies to use the full array of international standards and associated validated instruments of usability, but there are some examples of good practice. Researchers have also assessed the user experience of e-therapies through measuring treatment satisfaction, but they have often used unvalidated questionnaires, thus bringing the results found into question. However, measuring the acceptability of e-therapies has typically been limited to only asking older adults to rate the acceptability of the technology before, during, and/or after using a program. User experience is defined as a “person’s perceptions and responses resulting from the use and/or anticipated use of a product, system or service” and usability as “the extent to which a product can be used by specified users to achieve specific goals with effectiveness, efficiency and satisfaction in a specified context of use”. ![]() User experience research typically consists of assessments of the acceptability, usability, and satisfaction of the technology being used. Īn important consideration when designing e-therapies for older adults is the user experience of the technology. When tested, the evidence suggests that e-therapies can be clinically effective for older adults with symptoms of depression and anxiety. Feasibility and pilot study evidence indicate that older adults are willing to use e-therapies and do find the use of e-therapies a satisfying experience. For example, although older participants are rarely excluded from clinical trials of e-therapies, they account for only 3% of participants. Therefore, this leaves older adults at risk of both digital and research exclusion. This evidence is based on the outcomes achieved with working-age adults. There is growing evidence indicating that e-therapies are clinically equivalent to traditional face-to-face therapies in reducing the symptoms of both common mental health problems and somatic disorders. E-therapies are typically grounded in cognitive behavioral therapy (CBT), as the protocol-driven format of CBT makes it a better fit for automation in comparison with unstructured dynamic psychotherapies. ![]() Psychological electronic therapies (e-therapies) have been defined and categorized in multiple ways that refer to properties, such as the type of technology being used or the level of therapeutic guidance involved. The developers of psychological interventions have harnessed the internet as a delivery medium to enable increased access to evidence-based psychological therapies.
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